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Servicing and Quality


If your bike requires servicing we can undertake this work in our workshops, or we would be happy to recommend a local retailer. For the more experienced cyclists we are available to guide you through the process over the phone.  
 
We are here to make certain that your Wisper experience is a perfect and enjoyable one.  
For all servicing queries please contact
 
Service
 
Norman Hopkinson
Tel:     07799794520
service@wisperbikes.com
 
Quality Control
 
Our experienced team of Wisper technicians inspect each bike prior to despatch.  Every bike goes through a rigorous 47 point quality control inspection. All undergo individual road testing as a part of this QC procedure.
 
Bike Frames
 
Wisper frames have been tested using the intensive Vibration Fatigue Test ensuring Wisper bikes are amongst the strongest and safest in the world.
This operation is designed specially to test for fracture and deformation in front forks, frame, seat pillar, and assembly of a bicycle in compliance with GB-3567-83, ISO-9000 standard.
 
The 905 frames reached 180,000 cycles, the standard is 70,000 cycles
 
 

Batteries

We only use Li(NiMnCo)O2 Lithium Polymer batteries on Wisper electric bikes, they are more weight efficient than all other types, (power to weight ratios are far superior) and have a considerably longer life, lasting for around 700 - 1000 cycles. 

Wisper rechargeable batteries combine high energy chemistry with state of the art polymer technology. Every battery component is solid; there are no liquids that need to be contained by bulky, heavy cell housings as in normal lithium Ion batteries. The result is a powerful, safe, thin and light weight battery with a wide operating temperature range and no memory effect.

Because there are no ridged heavy cell housings in our batteries the components are all together more flexible and are not prone to cracking or becoming disconnected from each other.

All Wisper batteries have an integrated Protection Circuit Module (PCM) battery management system.  The PCM protects the battery from over charging, current surges, over discharge, short circuiting, and balances the cells each time the battery is charged.  In short it looks after your battery and keeps it fit!

Unlike cheaper batteries they do not need to be fully discharged and charged to maximise longevity, top them up as and when you choose for as long as is convenient. They are more expensive than other types but truly are state of the art. Lithium Polymer is the top of the range. 

 Lithium Polymer batteries are very easily recycled, so when they eventually need replacing, we will part-exchange them allowing a £50 credit against the price of a new one. 

Our batteries with matched management systems are manufactured by one of the finest electronics companies in the world.

RoHS

All electrical components on Wisper Bikes conform to the RoHS guide lines.

“On the 1st July 2006 the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2006 implementing the European Directive came fully into force.

These regulations restrict the use of lead, cadmium, mercury, hexavalent chromium, PBE and PBDE in electronic and electrical equipment covered by the regulations.

Producers and importers into the European Union are responsible for ensuring that their products comply with the regulations and that that they maintain evidence of that compliance for inspection by the enforcement authority.

The RoHS enforcement authority has begun enforcement of the regulations since the coming into force and has already been working closely with trade associations, quality systems organisations and individual companies providing advice and support on the interpretation of the regulations.”

RoHS compliant components are often more expensive than those not compliant, but................we at Wisper really do care for our environment.


 
 
 
 
 
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